Refund and Returns Policy

Engineering Solutions Equipment (ESE)

Engineering Solutions Equipment (“we,” “our,” or “us”) values customer satisfaction and strives to deliver high-quality soil testing, concrete testing, and laboratory equipment. This Refund & Return Policy outlines the terms under which returns, replacements, and refunds are accepted.

Return Eligibility

Returns are accepted within 7 days from the date of delivery.
To be eligible for a return:
- The product must be unused, uninstalled, and in original condition
- All original packaging, manuals, accessories, and invoices must be intact
- Proof of purchase is mandatory

Non-Returnable Items

The following items are not eligible for return or refund:

Customized, calibrated, or made-to-order equipment
Equipment manufactured or modified as per customer specifications
Electrical or electronic items once installed or used
Consumables, spare parts, or accessories
Software, digital manuals, or downloadable documents
Items damaged due to improper handling, misuse, or negligence by the customer

Damaged or Defective Products

If the product is received damaged or defective, the customer must notify us within 24 hours of delivery
Clear photos or videos of the damage along with packaging images must be shared
After inspection and verification, we will:
- Replace the product, or
- Repair the equipment, or
- Offer a refund (at our discretion)

Partial Refunds

Partial refunds may be issued in cases where:

The product shows signs of use not caused by us
Original packaging or accessories are missing
The return request is approved after inspection with deductions for depreciation or handling

Refund Process

Once the returned item is received and inspected, customers will be notified regarding approval or rejection
Approved refunds will be processed to the original payment method
Refund processing time: 7–10 working days, depending on bank or payment gateway policies

Late or Missing Refunds

If you have not received your refund:

Check your bank account or credit card statement
Contact your bank or payment provider
If the issue persists, contact us directly for assistance

Sale & Discounted Products

Products purchased during sales, discounts, or promotional offers are non-refundable
Only regular-priced items are eligible for refunds

Exchanges

Exchanges are allowed only for defective or transit-damaged items
Exchange requests must be made within 24 hours of delivery
Replacement is subject to product availability

Return Shipping

Customers are responsible for return shipping and transportation costs
Shipping charges are non-refundable
For approved refunds, return shipping charges may be deducted from the refund amount
We recommend using insured and trackable transport services

Cancellation Policy

Order cancellations are accepted before dispatch only
Once the product has been shipped, cancellation requests will not be entertained

Contact Us

For any questions regarding refunds, returns, or exchanges, please contact:

Engineering Solutions Equipment (ESE)

📧 Email: engineeringsolutionsequipment@gmail.com

📞 Phone: +91-88265 49585